The CapitaMalls Asia Biz+ series is our tenant engagement programme comprising seminars, workshops and networking sessions which we organise with the aim to add value to our retailers' businesses and be their partner in growth.
Industry experts, business consultants, government officials as well as retailers who have achieved success in their respective fields are regularly invited to share at our seminars and workshops. Since 2006, our seminars have covered a range of topics including service excellence, innovation and productivity, media engagement, brand management, alternative financing, visual merchandising etc.
Smaller scale workshops focusing on visual merchandising have also been conducted by our in-house consulting team to help our tenants understand and appreciate the fundamentals of visual merchandising through intensive hands-on sessions, as well as guidance on developing action plan and standards manual for their companies. Our in-house team also provides follow up support in the form of a consulting programme to guide our retailers in their outlets transformation in the immediate three months after the workshops.
The theme for this year’s CMA Biz+ series 2013 is “The Bread and Butter of your Business (The Bs)”.
Watch this space for more upcoming programmes!
For more information on CMA Biz+ series, please email: ask_us@capitamallsasia.com.
8 May 2013
CMA Biz+ Seminar: Embrace New Solutions To Overcome Manpower Crunch
"Managing your Manpower Needs with Part-Time Pool"
The GMP Group
"Mobile Solutions for Increased Productivity"
e2i
23 Oct 2012
CMA Biz+ Seminar: Do You Know Your Future Customers?
Welcome Address
Mr Wilson Tan, CEO, CapitaMall Trust Management Limited
"Social Local – Your Consumer of the Future"
Ms Angelia Teo, Content Director, WGSN Asia Pacific
"Seamless Retail: Understanding the New Customer Journey"
Mr Jeffrey McCall, Development Director, Fitch Singapore
Ms Zee Wong, Senior Strategist, Fitch Singapore
12 Sep / 13 Sep 2012
CMA Biz+ Workshop: Fun & Fabulous Windows For Christmas – conducted by CMA VM Manager Ms Cindy Goh
2 Aug 2012
CMA Biz+ Seminar: Design Thinking For Your Business
Welcome Address
Mr Wilson Tan, CEO, CapitaMall Trust Management Limited
Design Innovation for Retail Businesses
Mr Harry West, CEO, Continuum
'Souperised' Benefits of Design Thinking
Mr Benedict Leow, Co-Founder & Director, The Soup Spoon
The Future of Retail
Mr David Beath, Business Lead of IDEO Singapore
25 July 2012
CMA Biz+ Workshop: Understanding Visual Merchandising (Basic) – conducted by CMA VM Manager Ms Cindy Goh
9 May 2012
CMA Biz+ Seminar: Forging Closer Customer Relationship
Welcoming Address
Mr Wilson Tan, Deputy CEO for CapitaMall Trust Management Ltd
CAPITASTAR Rewards Programme
Ms Serene Ng, Vice President Information Technology of CapitaMalls Asia Limited
Importance of Customer Insights to Engage the Discerning Consumer
Mr. Shia Yew Peck, General Manager, Finance & Administration
Mr Lawrence Wee, Assistant General Manager, Cards & Corporate Sales of Robinson & Co. (Singapore) Pte Ltd
Connecting With Your Customers Through Targeted E-Mail Marketing
Mr Darren Fifield, Regional General Manager of e-Dialog Asia Pacific
18 Apr 2012
CMA Biz+ Seminar: Staying Connected With Your Customers Digitally
Welcoming Address
Mr Wilson Tan, Deputy CEO for CapitaMall Trust Management Ltd
Increasing Your Brand Presence Online and Driving Foot Traffic into Stores with Digital Marketing
Ms Samantha Chen, Regional Business Acquisition Manager of Google Southest Asia
Retail in a Connected World
Ms Victoria Chen, Client Partner of Facebook
Leveraging Social Media Insights for the Retail Industry
Mr Kelly Choo, Co-founder, Vice President Business Development & Strategy of Brandtology
Integrating Marketing – Finding the Right Balance between Traditional and Digital Media Channels
Mr Michael Zung, Senior Vice President & Managing Director of Bite Communications Asia Pacific
11 Apr 2012
CMA Biz+ Workshop: Creating Power Zones & Walls – conducted by CMA VM Manager Ms Cindy Goh
21 Mar 2012
CMA Biz+ Workshop: Understanding Visual Merchandising (Basic) – conducted by CMA VM Manager Ms Cindy Goh
7 Mar 2012
CMA Biz+ Workshop: Pre-opening Visual Merchandising class for JCube tenants – conducted by CMA VM Manager Ms Cindy Goh
3 Feb 2012
CMA Biz+ Networking: Tenants' Lo-Hei Night at Shanghai Dolly, Clarke Quay
12 March 2013
CMA Biz+ Workshop: Understanding VM Basics - conducted by CMA VM Manager Ms Cindy Goh
8 April 2013
CMA Biz+ Seminar: Pursuing Service Excellence Beyond Greet, Smile & Thanks
"Disney Approach To Quality Service"
Mr Rob Morton, Disney Institute
8 May 2013CMA Biz+ Seminar: Design Thinking For Your Business
Speaker from The GMP Group
Presentation on mobile payment solutions
8 April 2013CMA Biz+ Seminar: Forging Closer Customer Relationship
Mr Rob Morton expounded on Disney’s approach to quality service
Over 200 retailers attended this session
Mr Rob Morton, Disney Institute